Why Choose Us?
We Take Responsibility for your cleaning
We aim to provide a personal, consistent and discrete service at all times.
Each Poppies outlet is owned and operated by a local person who is responsible for your service. There is always a local phone number and local contact.
Every owner works hard to recruit and train willing staff who are able to provide a reliable and consistent service.
This means if “Your Poppie” is unable to turn up for work, you can be sure that someone in Poppies is worrying about this so you don’t have to.
Most Poppies outlets have been operating for at least 15 years and 90% of our business is regular repeat work
We do not guarantee 100% perfection, but we do promise to put things right if they go wrong.
We are sensitive to the fact that we are in your home by invitation and treat it and you with care.
Each owner has access to the experience and expertise of the entire Network plus our specialist suppliers.
We work in all types of homes for all kinds of people. We tailor our cleaning to individual requirements.
Some customers are not at home when we call. Elsewhere customers, children and pets are all in residence.
Wherever possible we try to match staff to the personality and circumstances of their clients.
Poppies set out to provide the best possible cleaning service.
We to provide an Individual and Personal service with the extra protection of a professional organisation, insurance, supervision and relief staff.
We produce a written specification for each customer so that any temporary replacement will be able to do the same things to the same standard as your regular Poppie.
We agree how often we will come, how long it will take and organise each visit at the same time and day of the week.
We are flexible. We do our best to fit around appointments or events that might conflict with your regular cleaning day.
Peace of Mind
At Poppies we are responsible for all the Employment & Health and Safety legislation to protect both our clients and staff.
Legislation has multiplied in recent years – especially Employment Law and Health and Safety.
Homeowners rarely think of themselves as Employers if someone local just ‘helps out’ for an hour or two – especially if they say they are self-employed. But who is really responsible if things go wrong?
The Law may interpret your relationship and responsibility quite differently if, for example, that person is no longer entitled to work in the UK or is fraudulently claiming benefit.
There could be even more serious consequences should that person have an accident or sustain an injury whilst in your home.
There are now stiff penalties for failure to employ and pay people properly, including the provision of contracts, their entitlement to holiday pay and travel allowances.
If you are unhappy with your service or with the person that we have allocated to you then it is a simple matter of calling your local office and asking for changes. That is why we are there.
Of course, there is a corporate insurance policy in place in the event that clients need to make a claim for accidental damage or breakage.