London Cleaners

We do not want payment pay in cash. Poppies’ staff cannot accept cash on our behalf.

We will invoice the first session(s) until we are both sure that the service level suits you.

Afterwards, you can continue to receive invoices and pay by cheque– although this will usually attract an administrative surcharge to cover the cost of cheque processing, stationery and stamps.

We generally encourage clients to pay by regular monthly standing order as this helps spreads payments evenly throughout the year. Your local office will arrange this for you. If for whatever reason we fail to provide a scheduled service, we will refund the cost of that service directly to your chosen bank account.

Poppies do need to make sure that the products and all equipment used by our staff is both safe and fit for purpose. We know from long experience that many regular customers have their own preferred brands, concentrations, formulas and scents chosen from the increasing variety of available products. Since its inception Poppies has always been willing to accept and use our client’s own products and equipment. We can recommend and will supply (at extra cost) cleaning materials, products and equipment for regular clients if required. For most spring clean and one-off jobs Poppies will expect to supply all necessary materials and equipment.