What to Expect from Romford & Grays
Written Specification
We really care about giving you the best service, so we always put together a written specification for every home we provide domestic cleaning services. This way, you know exactly what to expect and there’s no guesswork.
The written quote details what we’ll do on each visit and how much it will cost. Our Quality Control Supervisors use this to make sure everything is done right and up to our high standards.
With this specification, you can see exactly what’s being done each time we come over. Plus, if you ever want to adjust what we’re doing or change anything, it’s easy to update your plan. If something isn’t quite working or you need a change, just let us know, and we’ll make sure your specification is updated to keep you getting the best value and service.
Continuity
We know it’s great to have the same cleaner every time, so you can pick whether you want us to come weekly, every two weeks, or every four weeks, always at the same time and on the same day.
Having a regular schedule means our staff gets to know you and your preferences, making each regular cleaning session more efficient and personalized. They’ll understand exactly how you like things done, ensuring a high-quality service every time.
If your regular cleaner is sick or on holiday, we’ll arrange for a substitute and inform you in advance of any changes. This way, there’s no disruption, and you’re always kept in the loop.
Supervision
Our Quality Control (QC) supervisors do more than just ensure jobs are done correctly. As client priorities change, our QC supervisors make sure we adapt our services accordingly while maintaining the high standards you expect from us.
At Poppies Romford & Grays, we can’t promise perfection, but we do commit to making things right if they ever go wrong. Our team is passionate about their work, and delivering outstanding customer service is our top priority.
Want to reclaim your time and enjoy a sparkling home? Contact Poppies Romford & Grays today for a free quote and consultation. Let our team of cleaning experts show you how we can help.