At Poppies Cleaning Service West Lancs, Southport & Formby we pride ourselves on the high quality of our work, and our dedication to our clients. This is why we put together written specifications for all of the homes we clean, giving you transparency, clarity and consistency in what you’re getting from the service.
Our written quotation specifies what we will do on each visit and what it will cost. Quality Control Supervisors use this specification to check that our work is being properly done and as agreed.
It also means that you can see what is happening every visit, and it’s easy to adapt and change your plan based on what you need done. Or, if a service isn’t working for you, we can easily adapt your specification to make sure you are getting the best possible value, no matter how often you have your sessions or how much work we carry out.
Clients and staff both like continuity, so choosing between a weekly, fortnightly or 4 weekly session ensures each service can be at the same time, on the same day of the week.
This gives our staff the opportunity to get to know you and what you need from your cleaning service, as well as how you like things done. We can carry out our sessions more efficiently as our cleaners are able to build a relationship with you and get to know what is important to you.
Poppies take responsibility for making relief arrangements if staff are taken ill or on holiday, and will let you know in advance when any changes are made to staffing or schedules.
Our QC supervisors do not just check that jobs are properly done. Client priorities can change over time and it is the job of our QC supervisors to see that we adapt our service to such changes, as well as make sure the level of service remains at the high standards you’re used to.
Poppies West Lancs, Southport & Formby cannot guarantee perfection but we do promise to try hard to put things right if they go wrong. Our team are passionate about everything they do, and our high level of customer service is the pride of our business.
To find out how Poppies West Lancs, Southport & Formby can help give you back time to spend on the important things, as well as leaving your home sparkling every time, contact us today to get your free quote and consultation, and see how our team of cleaning experts can help you.