What to Expect from Harrow
Written Specification
We are committed to excellence in our work and service. To uphold this standard, we provide written specifications for each home we clean, ensuring transparency, clarity, and consistency.
Our detailed quotation specifies the tasks performed on each visit and the costs involved. Cleaning Quality Control Supervisors use these details to verify that our work aligns with the agreed standards and meets your expectations.
With this system, you can see exactly what is done on each visit and make changes to your service plan if needed. If any part of the service isn’t meeting your needs, we can quickly adjust your specification to ensure you always get the best value, tailored to your domestic cleaning requirements.
Continuity
Both our clients and staff appreciate consistency, so we offer options for weekly, fortnightly, or four-weekly cleaning sessions. This allows us to schedule your service at the same time and on the same day each week.
By sticking to a regular schedule, our cleaners have the chance to get familiar with your preferences and understand exactly how you like things done. This familiarity helps them work more efficiently and tailor their service to your specific needs.
If a staff member is unwell or on vacation, Poppies will handle all necessary arrangements to ensure your service continues smoothly. We’ll inform you in advance of any changes to staffing or schedules.
Supervision
At Poppies Harrow, our QC supervisors go beyond checking the quality of work; they adjust our services to fit any changes in your needs while ensuring we maintain the high standards you’re used to.
Though we can’t guarantee flawless results, we promise to address any issues promptly. Our team’s dedication and pride in their work ensure exceptional customer service every time.
Want to enjoy a cleaner home and more free time? Contact us today for a free quote and consultation, and see how Poppies Harrow’s experts can assist you with your cleaning needs.